South West Broadband Customer Knowledge Base

Add your email account to your iPhone, iPad or iPod Touch (Apple Devices using iOS 7)

This guide will help you add your newly created email account to your Apple (iOS 7) device, that could be an iPhone, iPad or an iPod Touch.

Screenshots are included to help you see the process as we go.

These instructions assume you have already set up your new email account through your cPanel control panel and in doing so you will now have an email address and and a password to use with it. If you have not yet completed that stage and would like help with that then please click here.

On your Apple device press on 'Settings' icon which looks like this:


Scroll through your Settings until you find "Mail, Contacts, Calendars" and press on that.


Next select "Add Account"


Then choose "Other" which is usually at the bottom of the list:


Then select "Add Mail Account"


Next you will need to enter the following:

  • Your Full Name

  • Your New Email Address

  • The Password for your email account - This is the password you set when you created the mailbox in cPanel

  • A description is optional, this is just for your reference.

Then press Next.

On the next screen you will need to enter your Incoming and Outgoing Mail Server Settings, your Incoming Mail Server Hostname will be As an example if your domain-name was: your Incoming Hostname would be:


Username: this should be your full email address.

Password: This should already be pre-filled for you with the password you have already supplied so you do not need to change this.

Your Outgoing Mail Server Hostname should be identical to your Incoming one, so will be

Again the username will be your full email address and you will need to enter the same password which you entered on the last screen.


Press Next.

On this screen turn off "Notes" and leave "Mail" on and press "Save".

Setting up your Trash folder

Next press on the email account you have just added, then press on "Account" scroll down and click "Advanced".

Under "Mailbox Behaviours" press on "Deleted Mailbox" by default it will select the "Trash" on the iPhone this needs to be changed; if you scroll down you should see a "Trash" folder lower down, press on that one to select.

Press "< Advanced" in the top left, then "< Account" and then "Done" in the top right, this will save your new settings.

Your new email account is set up and ready to use.

Return to your Home screen by pressing the Home button and then open the Mail App to access your email.

If you experience any difficulty in configuring your device then please do not hesitate to get in touch with us here: